PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN DI PUSKESMAS TEMPEL I SLEMAN

  • Anung Pramudyo
  • Fika Faiturohmi STIE YKP

Abstract

Research aims to understand influence in partial and simultaneous to the
quality of service and facilities to satisfaction patients at Puskesmas Tempel I Sleman.
The research is quantitative research. The sample techniques used in this research was
purposive sampling. This research using samples from 100 patients. The method of
analysis data using multiple linear regression and the hypothesis done by t test and the
F test. The result showed that quality of services (X1) and facilities (X2) whether partial
and simultaneous influences satisfaction patients (Y) at Puskesmas Tempel I Sleman.
The test determination shows that 92 % satisfaction patients affected by the quality of
services and facilities, the remaining of 8 % influenced by variables others described in
this study.

Published
Oct 30, 2020
How to Cite
PRAMUDYO, Anung; FAITUROHMI, Fika. PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN DI PUSKESMAS TEMPEL I SLEMAN. Prima Ekonomika, [S.l.], v. 11, n. 2, p. 81-99, oct. 2020. ISSN 2621-4148. Available at: <http://jurnal.stieykp.ac.id/index.php/prima-ekonomika/article/view/106>. Date accessed: 23 apr. 2021. doi: http://dx.doi.org/10.37330/prima-ekonomika.v10i2.106.